Lighthouse puts an AI voice agent on a law firm’s intake line. It picks up when the front desk can’t and screens each caller against the firm’s criteria. Callers who qualify reach the team right away.
Get the highlights.
Open all night. Lighthouse answers the calls the front desk can’t.
She called four firms one evening. The fifth had Lighthouse.
RecentsTuesday
First firmNo answer
Second firmNo answer
Third firmNo answer
Fourth firmNo answer
Fifth firmLighthouse answered
Qualified callers go straight to the attorney on call.
Attorney on call
Transferring
Qualified caller · 9:45 PM
By morning, every call is transcribed and graded.
Calls179 total
Chris LopezRear-ended by a pickup truck on the drive home.Completed
Danny RodriguezRecent rear-end crash.Completed
Kevin RodriguezSlip and fall at a grocery store.Completed
Lewis JohnsonRear-ended on the drive home from work.Escalated
Answering
Every call. Any hour.
The AI agent picks up after hours and whenever the front desk is busy.
9:42
Intake line
AI agent · 1:24
speaker
mute
keypad
Picks up right away. The agent answers in the firm’s words and asks follow-up questions as the caller talks.
Live call0:18
CallerDo you handle motorcycle accidents?
AI agentYes we do, could you tell me a little about what happened?
Knows the practice. Callers who ask about a case type hear the firm’s own answer.
Incoming call2:17 AM
No Caller ID
Carrier checkLikely spam
IntakeSkipped
Spam stays out. Carrier data screens likely spam before intake starts.
Screening
Your questions. Your criteria.
Lighthouse sets them up with your attorneys. The agent asks them on every call.
New intakeQualified
Accident
Car, rear-ended
When
Tuesday evening
Where
Downtown
Treatment
Urgent care
Collected in 2:14
Four facts in a few minutes. What happened, when, where, and whether they got treatment. Staff used to spend 15 to 20 minutes getting there.
Lighthousenow
New call: slip and fall
Outside the firm’s criteria. Details inside.
Lighthouse2:40 AM
New call: billing question
Everyone else, by email. Calls the firm doesn’t take arrive in the inbox with the details.
Transfers
The right calls reach a person.
The firm decides which callers ring through, and when.
Attorney on call
Transferring
Qualified caller · 9:45 PM
Straight to the attorney on call. A qualified caller is transferred directly, so the conversation continues with a person.
Live transfers
Weekdays6 PM to 10 PM
Weekends9 AM to 9 PM
Other hoursEmail
Your hours. Your rules. Live transfers during the hours you choose. Email for the rest.
Live callTransferring
CallerCan I talk to someone at the firm?
AI agentOf course. Connecting you now.
A person, on request. Ask for someone, and the agent transfers the call.
Reports
Know what happened on every call.
Calls are recorded and transcribed, then graded.
Calls179 total
Chris LopezRear-ended by a pickup truck on the drive home.Completed
Danny RodriguezRecent rear-end crash.Completed
Kevin RodriguezSlip and fall at a grocery store.Completed
Lewis JohnsonRear-ended on the drive home from work.Escalated
The morning, sorted. Every call in one list, with its outcome and a summary.
Chris Lopez9:58 PM
AI agentThanks for calling. What happened?
CallerA pickup truck rear-ended me on the drive home.
AI agentI’m sorry. Did you get any treatment?
0:42 / 1:57
The whole conversation. Each call keeps its recording and transcript, so the team can see how it went.
Why firms switch.
40%
of firms picked up.
That’s how many answered a new client in Clio’s 500-firm secret-shopper study.
1 day
to go live.
Forward your line, or take a new number.
0
per-minute fees.
A flat monthly rate based on call volume. No contract.
9+ hours
of staff time back.
Saved by Lighthouse customers in their first two weeks.
Results
Firms that picked up.
Solo practice, Phoenix
15 more cases in three weeks.
“Since I started using your service I have taken on more clients than any other time in my career as a law firm owner.”
Lighthouse Legal